Please read these Terms & Conditions ("Terms") carefully before using the SBR Facilities platform at sbrfacilities.com (the "Platform") or placing any order with SBR Facilities ("we", "us", "our"). By accessing the Platform or submitting an order, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
1. Company Information
The Platform is operated by:
| Entity | SBR Facilities (Sole Proprietorship) |
|---|---|
| Proprietor | Jyoti Singh |
| Registered Address | 311/1 Lajpat Nagar, New Railway Road, Gurugram, Haryana – 122001 |
| Warehouse | GF Plot No 50, Nihal Colony, Gurugram, Haryana |
| GSTIN | 06AJGPJ1857P1ZR |
| info@sbrfacilities.com | |
| Phone | +91 77019 35024 |
2. Eligibility & Account Registration
2.1 Who May Register
The Platform is intended for:
- B2B clients — businesses, companies, institutions, and corporate entities placing procurement orders.
- B2C clients — individuals purchasing for personal or home use.
You must be at least 18 years of age and legally capable of entering into binding contracts under the Indian Contract Act, 1872 to register.
2.2 Account Approval
Self-registered accounts are subject to review and activation by our team. We reserve the right to approve, reject, or deactivate any account at our sole discretion. You will be notified by email once your account is activated.
2.3 Account Security
You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at info@sbrfacilities.com if you suspect any unauthorised access to your account. We are not liable for any loss resulting from unauthorised use of your account.
3. Orders & Procurement
3.1 Order Placement
Orders placed through the Platform constitute a formal purchase request. An order is confirmed only upon our written acceptance (email or platform notification). We reserve the right to refuse or cancel any order.
3.2 Minimum Order Value
A minimum order value may apply and will be communicated during checkout or via your account terms. For uniform orders, a minimum quantity of 50 pairs applies.
3.3 Pre-Booking for Uniforms
All uniform orders are accepted on a pre-booking basis only. Payment terms for uniforms: 20% advance payment at time of booking, with the balance due on delivery.
3.4 Order Modifications & Cancellations
Once an order is accepted and processing has commenced, modifications or cancellations may not be possible. Contact us immediately at info@sbrfacilities.com if you need to make changes. Cancellation charges may apply.
3.5 Pricing
All prices listed on the Platform are exclusive of GST unless explicitly stated otherwise. Applicable GST (CGST + SGST for intra-state, IGST for inter-state) will be added at checkout as per prevailing rates. Prices are subject to change without notice; the price applicable at the time of order confirmation shall apply.
4. Payment Terms
4.1 Standard Payments
Payment terms are assigned per account at the time of activation, based on your account type and credit assessment. These may include:
- Advance payment — full payment before dispatch
- Credit terms — payment within agreed credit days (typically 30 days from invoice date)
- Cash on delivery (COD) — subject to daily limits and route availability
4.2 Late Payments
Overdue amounts may attract interest and/or result in suspension of your account and withholding of further deliveries until dues are cleared.
4.3 GST Compliance
All invoices issued by SBR Facilities are GST-compliant under the applicable provisions of the CGST Act, 2017 and SGST Act, 2017 (Haryana). B2B clients must provide a valid GSTIN to avail input tax credit on purchases.
5. Delivery
5.1 Delivery Area
We primarily serve the Delhi NCR region. Delivery availability for other locations will be confirmed at the time of order.
5.2 Delivery Timelines
Estimated delivery timelines are provided at checkout and are indicative only. We are not liable for delays caused by force majeure events, traffic conditions, or circumstances beyond our control.
5.3 Proof of Delivery
Delivery will be confirmed by obtaining a signature and/or photographic proof of delivery from an authorised representative at the delivery address. This constitutes conclusive evidence of delivery.
5.4 Delivery Charges
Delivery charges, if applicable, will be disclosed at checkout. Delivery charges are non-refundable except in cases of our error.
6. Product Information
We make reasonable efforts to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions are error-free. Product images are for illustrative purposes only; actual products may vary slightly. For bulk or specialised orders, we recommend requesting samples before finalising.
7. Intellectual Property
All content on the Platform — including logos, text, images, product catalogues, and software — is the exclusive property of SBR Facilities or its licensors. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
8. Prohibited Use
You agree not to:
- Use the Platform for any unlawful purpose or in violation of any applicable law
- Misrepresent your identity, company, or GSTIN details
- Attempt to gain unauthorised access to any part of the Platform
- Transmit any harmful, offensive, or disruptive content
- Use automated tools (bots, scrapers) to access the Platform without our consent
- Resell or redistribute our products without a written distribution agreement
9. Limitation of Liability
To the fullest extent permitted by law, SBR Facilities shall not be liable for:
- Any indirect, incidental, special, or consequential damages arising from your use of the Platform or products
- Loss of profits, data, or business opportunities
- Delays in delivery due to circumstances beyond our reasonable control
Our total liability for any claim shall not exceed the value of the specific order giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless SBR Facilities, its proprietor, employees, and agents from any claims, liabilities, losses, damages, and expenses (including legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; or (c) any misrepresentation made by you.
11. Third-Party Services
The Platform may integrate with third-party services (payment gateways, logistics, analytics). We are not responsible for the practices or content of these third parties. Use of such services is subject to their respective terms and privacy policies.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising from or related to these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana.
Before initiating formal proceedings, the parties agree to attempt good-faith resolution by contacting us at info@sbrfacilities.com.
13. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact Us
For any queries regarding these Terms, contact us at:
- Email: info@sbrfacilities.com
- Phone: +91 77019 35024
- Address: 311/1 Lajpat Nagar, New Railway Road, Gurugram, Haryana – 122001